Question Do you offer free shipping?
Answer

Yes, we offer free shipping on all orders over $55 USD. For orders below that amount, shipping costs will be calculated at checkout based on your location.

Question Do you ship internationally?
Answer

Yes, we ship internationally. All international orders are delivered via Chit Chats and their global postal partners. Shipping rates and delivery times vary depending on the destination and will be shown at checkout.

Question How long will it take for my order to arrive?
Answer

Orders are typically processed within 3–7 business days. Delivery time depends on your location:

  • Within Canada: 2–8 business days

  • To the United States: 4–10 business days

  • International (other countries): 7–20 business days

You’ll receive a tracking number as soon as your order ships.

Question How can I track my order?
AnswerOnce your order has shipped, you’ll receive a tracking number by email. You can use this number to track the delivery status of your package in real-time through the Chit Chats tracking page or the local carrier’s website, depending on your region.
Question What should I do if I lose my tracking number?
AnswerIf you lose your tracking number, simply contact us at [email protected], and we’ll resend the tracking details to you. We’re happy to help you stay updated on your order.
Question Can I return my earrings?
Answer

We do not accept returns, as all items are made to order.
However, if there’s an issue with your earrings (such as damage or defect), please contact us within 7 business days of delivery, and we’ll help resolve it. There’s no need to return the product.

Question Do I need to pay for return shipping?
AnswerNo return shipping is required. If there’s a problem with your order, just contact us—we’ll resolve the issue without asking you to send the item back.
Question Are your earrings eco-friendly?
AnswerYes, our earrings are 3D printed using biodegradable, non-toxic, and eco-friendly materials. We’re committed to reducing waste by producing each pair on demand, ensuring minimal environmental impact.
Question What materials are used in your earrings?
AnswerOur earrings are 3D printed using biodegradable PLA (polylactic acid) filament. This material is lightweight, durable, eco-conscious, and safe for sensitive skin.
Question Are your earrings customizable?
AnswerYes, we offer customization options for many of our designs. Contact us to discuss your ideas, and we’ll be happy to create a unique pair just for you!
Question Do you offer gift wrapping?
Answer

Currently, we do not offer gift wrapping. However, each pair of earrings is carefully packaged to ensure a safe and elegant presentation.

Question How do I care for my earrings?
Answer

To keep your earrings in the best condition, avoid exposing them to water, perfume, harsh chemicals, or strong heat sources like hair dryers.
While normal outdoor wear is fine, please avoid leaving them under direct sunlight for extended periods when not in use.
Gently wipe them with a soft, dry cloth when needed, and store them in a cool, dry place.

Question Can I change my order after I’ve placed it?
Answer

If you need to modify or cancel your order, please contact us within 6 hours of placing it.
For customized products, changes or cancellations are not possible once the order is confirmed.

Question Can I order a sample before making a large purchase?
Answer

We do not offer samples at this time. However, you are welcome to purchase a single pair to experience our quality before placing a larger order.

Question Do you offer discounts for bulk orders?
Answer

Yes, we offer discounts for bulk purchases. Please reach out to us with your order details, and we’ll be happy to provide you with a special offer! 🎉